Frequently Asked Questions
Lab Grown Diamonds
Lab-grown diamonds are virtually indistinguishable from mined diamonds in terms of quality, appearance, and durability. They exhibit the same brilliance, fire, and sparkle as natural diamonds and are graded using the same criteria (4Cs: cut, color, clarity, and carat weight) by reputable gemological laboratories.
Yes, lab-grown diamond jewelry is equally durable and long-lasting as mined diamond jewelry. Both types of diamonds have the same hardness (rated 10 on the Mohs scale) and are resistant to scratching and abrasion, making them suitable for everyday wear.
Yes, lab-grown diamonds can be certified by independent gemological laboratories, such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI). These certifications provide assurance of the diamond’s quality, authenticity, and ethical sourcing.
Yes, lab-grown diamonds are considered a more sustainable option compared to mined diamonds. They require significantly less energy and water to produce, generate minimal environmental impact, and eliminate the need for diamond mining, which can have negative social and environmental consequences.
Absolutely! Lab-grown diamonds are increasingly popular choices for engagement rings, wedding bands, and other fine jewelry pieces. They offer couples a sustainable and ethical alternative to traditional mined diamonds, without compromising on beauty or quality.
Lab-grown diamond jewelry typically retains its value similarly to mined diamond jewelry. However, it’s essential to note that the resale value of any jewelry piece is influenced by various factors, including market demand, brand reputation, and overall condition.
Our Jewelry
- We offer a variety of metals, including gold (yellow, white, or rose) and platinum.
- Choose the metal that complements your style and skin tone.
- Absolutely! We provide custom sizing for rings.
- Simply let us know your desired size during the ordering process.
To keep your jewelry sparkling:
- Regular Cleaning: Use a soft brush and mild soapy water to clean your pieces.
- Storage: Store them separately to prevent scratches.
- Professional Cleaning: Visit a jeweler for professional cleaning periodically
- Our settings include:
- Solitaire: A single diamond.
- Halo: Center diamond surrounded by smaller stones.
- Three-Stone: Three diamonds representing past, present, and future.
- Yes! Personalize your jewelry with custom engravings.
- Add initials, dates, or special messages to make it truly unique.
Payment & Shipping
We understand the importance of secure and convenient payment options. To ensure a smooth and trusted buying experience, we offer a variety of secure payment methods:
Credit Cards: We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
Debit Cards: You can use most major debit cards with a valid Visa or Mastercard logo.
Secure Online Payments: We utilize a secure online payment gateway to process all transactions. This ensures your credit card information is encrypted and protected throughout the checkout process.
Additional Information:
We currently accept bank transfers directly.
For your security, the billing address on your order must match the billing address associated with your credit or debit card.
If you have any questions regarding specific payment methods or encounter any issues during checkout, please contact our customer service team for assistance.
We are constantly working to improve our services and may introduce additional payment options in the future. Stay tuned for updates!
Unfortunately, it doesn’t seem possible to update your shipping address directly through skdiam.com’s website at this time. However, there are a couple of ways we can help you ensure your order gets delivered to the correct address:
1. Contact Customer Service:
The quickest and most secure way to update your shipping address is to contact skdiam.com’s customer service team. They can verify your order details and update the shipping address Only If your order is not dispatched on your behalf. Here are some ways to reach customer service:
Phone: +91 9099199195 / 9979172746
Email: skdiam2016@gmail.com
Be sure to have your order number and the new shipping address ready when you contact customer service.
2. Update Address During Order Confirmation (if applicable):
In some cases like before your Order is not dispatched, you might be able to update the shipping address during the order confirmation stage. This would depend on skdiam.com’s checkout process.
If your order has not been processed yet, and you placed it recently, try logging in to your account and see if there’s an option to review or modify your order details.
Additional Tips:
If you’re placing a new order and need to use a different shipping address, make sure to update the address during checkout before finalizing your order.
Consider placing a new order with the correct shipping address if your previous order has already been processed.
We recommend contacting skdiam.com’s customer service team for the most reliable and secure way to update your shipping address. They can guide you through the process and ensure your order gets delivered to the right place.
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
At SK Diam, we are committed to delivering your exquisite diamond jewelry as swiftly as possible while ensuring the highest quality craftsmanship. The time it takes to receive your order depends on several factors, including the type of jewelry, customization requirements, design selection, and your location. Generally, our process follows these timelines:
Design Selection and Approval : For custom or made-to-order pieces, the design selection and approval process can take an additional 3-5 business days. We want to ensure that every detail meets your expectations before proceeding with crafting your piece.
Processing Time : Standard orders typically take 3-5 business days to process. For custom or made-to-order pieces, processing can take between 7-14 business days, depending on the complexity of the design and the approval process.
Shipping Time : Once your order is processed, shipping times will vary based on your location and the shipping method chosen at checkout.
Domestic Shipping: 2-5 business days
International Shipping: 5-10 business days
We provide tracking information for all shipments so you can monitor the progress of your order. If you have any special requests or urgent needs, please contact our customer service team, and we will do our best to accommodate you.
At SK Diam, we strive to make your shopping experience as smooth and transparent as possible. However, when purchasing from us, it is important to be aware of the potential for customs duties and taxes, especially if you are ordering from outside our country of operation.
International Orders : If you are placing an order for delivery outside our domestic region, customs duties, taxes, and other fees may be applicable based on the destination country’s regulations. These charges are typically not included in the item price or shipping costs. As the recipient, you are responsible for paying any applicable duties and taxes upon delivery.
Customs Clearance : Customs policies vary widely from country to country. Some packages may experience delays during customs processing, which is beyond our control. We recommend checking with your local customs office for more information on potential charges and the customs process.
Transparency and Support : To provide the best possible service, we ensure that all necessary documentation accompanies your shipment to facilitate smooth customs clearance. If you have any concerns or need assistance with customs-related queries, our customer support team is here to help.
Estimate Costs : While we cannot estimate the exact amount of customs duties and taxes you may incur, we encourage you to contact your local customs office or visit their website for detailed information. Understanding these costs beforehand can help you make an informed purchasing decision.
True KYC Update : As part of our commitment to security and compliance, we require a True KYC (Know Your Customer) update for all international orders. This process helps us verify the identity of our customers and ensures that all transactions are legitimate and secure. Please ensure that your KYC details are up-to-date to avoid any delays in processing your order.
We appreciate your understanding and thank you for choosing SK Diam. Should you have any further questions or require assistance, please do not hesitate to contact us.
Returns & Exchanges
At skdiam.com, we strive for customer satisfaction. Due to the customized and made-to-order nature of our diamond jewelry, we have a No Return policy. Each piece is crafted specifically to your unique preferences and therefore cannot be returned.
We understand that selecting jewelry can be a personal decision, and while we cannot offer returns, we do offer an Exchange Policy for items that may not fit as expected.
Exchange Policy :
Most unused and unworn items can be exchanged within 2 days of receipt.
Any item(s) that have been sized, customized, or altered are not eligible for exchange.
All exchanged items must be received in their original packaging with any included certificates and documentation.
Additional Information :
Original shipping charges are non-refundable.
You are responsible for the cost of return shipping.
We strongly recommend insuring your return shipment for valuable items.
skdiam.com reserves the right to deny exchanges that do not meet the eligibility criteria or are not received in accordance with the return process.
To initiate an exchange for a different size, style, or piece of jewelry altogether, please follow the same process as outlined in the exchange section above, contacting our customer service team for an exchange authorization number (EA) and further instructions.
Please note that any difference in price between the original item and the exchanged item will be charged or refunded accordingly.
We recommend carefully considering your selection before placing an order to ensure complete satisfaction with your purchase.
For any questions regarding our exchange policy, please don’t hesitate to contact our customer service team. They are happy to assist you!
We understand that sometimes issues may arise with your order. Here at skdiam.com, we’re committed to resolving any problems promptly and efficiently.
Common Order Issues :
Incorrect Item Received : If you receive an item that is different from what you ordered, please contact our customer service team immediately. They will assist you in verifying your order details and get the correct item shipped to you as soon as possible.
Missing Items : In the rare case that an item is missing from your order, please contact customer service. They will investigate the issue and ensure the missing item is shipped to you promptly.
Damaged Item : If your order arrives damaged, please do not discard the packaging or the damaged item. Take pictures of the damage and contact customer service right away. They will guide you through the return process and work with you to replace the item.
Order Tracking Issues : If you’re having trouble tracking your order, you can usually access your order status through your account (if available) or by using the tracking number provided in your confirmation email. However, if you’re facing any difficulties with tracking, don’t hesitate to contact customer service for assistance.
How to Contact Us :
For any order-related issues, please contact our customer service team by:
Phone: +91 9099199195 / 9979172746
Email: skdiam2016@gmail.com
Additional Tips :
When contacting customer service, have your order number and any relevant details about the issue ready.
Be clear and concise in your explanation of the problem.
Attach pictures of any damaged items to your email correspondence.
By working together, we can resolve any order issues you may encounter and ensure a smooth and satisfying shopping experience at skdiam.com.